Allison Ricks

Objective:

Seeking a position within your company that will utilize my skill and knowledge, with growth

potential.

Experience:

Fresh and Easy Distribution Center, Riverside Payroll HR Team Member

2007 to Date

Process bi-weekly employee timesheets, including accumulations, review and entry data. Input information for generation of paychecks, direct deposits. Process payments for employee deductions and employer expenses. Established and maintain computer records, general files, paid time off, payroll, time and attendance, manpower, overtime, hourly time records. Review, verify and process all payroll documents. Calculate retro pay, input forms to update PeopleSoft payroll system. Distribute payroll checks to employees. Advises staff on HR policies, train managers on software system, assist employees with routine personnel related questions as the first point of contact for employee issues. Maintain confidential employee information and records. Inputs and verifies posting of leave request. Enter personnel changes into people soft system. Ensure all appropriate forms for personnel actions are complete such as new hire, salary changes and terminations. Prepares recruitment and selection materials, application packets and new hire orientation packets. Completes “eligible’s” correspondence such as offer letters, rejects letters. Coordinate drug testing and background screening. Test applicants, register applicants, score test. Greet and direct guest, interview applicants to appropriate locations.

Apple One, Corona, CA Administrative Assistant

2007-2007 8 months

Manage and maintain executive’s schedules. Prepare invoices, As-buildts, memos, and letters. Knowledge of all windows operating systems, Microsoft Word, Excel, Word Perfect. Read and analyze all incoming memos, submissions, and reports in order to determine their significance and plan distribution. Open and sort all incoming correspondence, including faxes and email. File and retrieve corporate documents, records and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Perform general office duties such as ordering supplies; maintaining record management systems, payroll, accounts payable, accounts receivable.

Sprint PCS, Los Angeles, CA Customer Service Representative Manager

1999-2002 4Years

Direct call center operations as a liaison between clients, supervisors, and call center employees. Coordinate the interviewing, hiring and training of new customer service representatives. Monitor interaction between staff and callers to ensure quality assurance standards. Managed the needs/requirements of high revenue commercial accounts through extensive follow up procedures. Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service. Improving customer service based on client feedback through the development of new policies and procedures. Provided internal training to call center representatives and measured performance. Performed duties in the retention department retaining customers who wanted to cancel their service, successful account retention record of 98%.

Walgreen’s, La Puente, CA Pharmacy Technician

1998 1 Year

Prepared pharmaceuticals for dispensing to patients by packing bulk products into unit of use packaging, compounding products by combining several ingredients after review of calculations and measures by licensed pharmacist. Maintained working inventory within established department guidelines by reviewing stock levels and recording for order, removing stock from storage areas and replenishing them. Assists pharmacist by reviewing and collecting data. Answering telephone calls and greeting customers. Responding to questions when qualified and authorized to do so. Assisted in translation between customer and pharmacist as needed.

Millers Outpost, Lancaster, CA Assistant Manager

1997- 1998 1 ½ Years

Direct sales floor activities, key holder. Handle merchandising, inventory control, ordeing, cash control, and maintenance functions. Coordinate special promotions and events. Prepare daily sales reports. Interact with corporate personnel at all levels. Opened/closed store: handled customer serviced complaints. Supervised and motivated employees.

Sports Authority, Ontario, CA Floor Lead

1995-1997 2 Years

Merchandizing, loss prevention, inventory, money distribution. Fitting rooms, customer service, and heavy phones.

Nordstrom, Riverside, CA Personal Shopper

1994-1996 2 Years

Established a personal following of high net worth customers with “special requirements.” Emphasized

follow-up including notification of sales, new merchandising requirements. Received calls and place orders, shop along with customers and make sales pitch for featured items. Handled out of state customers, store pace setter.

Education:

2003-2002 California Paramedical and Technical College, Riverside, CA

Respiratory Therapy Program

1998-1995 Riverside Community College, Riverside, CA

Major: Business

Major: Telecommunications

Personal: Bilingual English/ Spanish

License: Register Pharmacy Technician California TCH30385