SUSAN PEPIN
23121 Fairfield Mission Viejo California 92692
Home: 949-716-4838 Cell: 949-636-5926
susanburke123@yahoo.com
LUCE MEDICAL GROUP - Newport Beach, California January 1st 2008 – September 1st
Senior Medical Sales– Laser and Injectable Specialist Consultant
Handled all aspects of sales operations including but not limited to:
Educated patients as to lasers, injectables and plastic surgeries offered
Consistently dealing with graphics department for future roll outs
Handled phone calls and scheduling
Hiring, and training of staff
Increasing overall revenue by 30%
Streamlining efficiency of in-office policies and protocols
Created business relationships that directly improved practices visibility
Built practice website from beginning to inception
Consulted and closed patient sales of considerable size
Fielded all patient concerns and ensured patients satisfaction
Positioned practice appropriately on major search engines
Implemented sales strategies that ensured revenue growth
Went into field to make appropriate connections to build business
GUARANTEED RETURNS - Los Angeles, California September 2004 to January 2008
Account Executive
Call upon military bases, hospitals, pharmacies, clinics, and surgery centers ensuring all pharmaceuticals are current. Identify specific needs of individual facilities and make recommendations as to appropriate programs available. Prepare all expired drugs and coordinate with home office for reimbursement. Responsible for narcotic tracking as outlined by the Drug Enforcement Agency. Increase territory through cold calling of new accounts and relationship building of existing accounts.
3M PHARMACEUTICALS – Los Angeles, California April 2004 to September 2004
Dermatology Business Analyst
Called upon dermatologists offering an in-depth business needs analysis to determine their practice’s current health state. Built relationships with both physician and office staff solidifying 3M’s commitment to dermatology. Gathered complex information with regards to profitability, operational effectiveness, service issues and fiscal performance. Once results were obtained, met with physician to review findings, identified deficiencies and planned next step in business development. Educated physicians on how to effectively integrate a Physician’s Assistant into their practice, and identified real time needs in an effort to bring future solutions to enhance patient care.
First Business Analyst to complete a benchmarking analysis
DERMDEX, INC. – Los Angeles, California January 2001 to September 2002
West Coast Territory Sales Manager
Outside sales of the first business-to-business global digital marketplace to dermatologists and plastic surgeons. Introduced new concept through cold calling physicians, developing relationships and assisting them in every facet of their practice needs. Educated doctors as to medical grade skin lines available, distributed samples and advised in the ordering process. Developed websites for doctor’s practices; encouraged physician engagement and trained staff to navigate site. Lead numerous resident seminars across California. Coordinated exhibits, meetings and social conferences at industry medical meetings. Identified Medical Spa leads, generated prospects, made formal presentations to physicians and oversaw medical spas from inception to completion. Mentored new territory managers.
Highest revenue producer in the company by 33%
Highest producer in partner revenue in company by 35%
#1 manager first quarter eligible
Requested to make formal presentation at annual sales meeting
Awarded “Best Sales Trait” in company
First manager to win supplier contest for company
Highest number of sales calls per day
Highest number in registered web surveys in company
GUARANTEED RETURNS - Los Angeles, California November 1998 to January 2001
Called upon hospitals, pharmacies, clinics, and surgery centers ensuring all pharmaceuticals are current. Prepared all expired drugs and coordinated with home office for reimbursement. Responsible for narcotic tracking as outlined by the Drug Enforcement Agency. Increased territory through cold calling of new accounts and relationship building of existing accounts.
EDUCATION
University of California, Los Angeles California; BA Social Psychology, 1999
Boston University, Boston Massachusetts; Classical Music
INTERESTS
Toastmasters International, fitness, volunteering for the elderly, and professional vocalist
Excellent references available upon request
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